Frequently Asked Questions
Everything you need to know about bringing luxury light into your home.
How do you ensure my chandelier arrives safely?
We use specialized double-walled reinforced packaging and high-density foam molding to secure every crystal and arm. Each shipment is fully insured against damage during transit.
Is professional installation required for your lighting fixtures?
While our products include detailed instruction manuals, we strongly recommend hiring a licensed electrician for installation to ensure safety and proper structural support for heavier fixtures.
What is your return policy for home decor items?
We offer a 30-day return policy for all standard fixtures in their original packaging. Please note that custom-made or modified chandeliers may be subject to specific return conditions.
Do your chandeliers come with a warranty?
Yes, all ChandeliersLife products include a 2-year limited warranty covering manufacturing defects and electrical components to give you peace of mind.
Are the light bulbs included with my purchase?
To allow you to choose your preferred color temperature and dimming capabilities, bulbs are typically sold separately unless specifically stated on the product page.
Do you offer international shipping?
We ship worldwide. International orders are handled via premium carriers and may be subject to local customs duties and taxes depending on your country's regulations.